This Customer Service Policy spells out our detailed commitment to meeting our customer’s needs as much as is practicable.
Safe and effective communication is our primary means to achieving that goal whereby:
A) We maintain strict privacy over any conversations that transpire with a client and any data collected from them as per our Privacy Policy
B) For each PROGRAM (course) we will send an email to the CUSTOMER asking “Do you need anything?” and “Where else can we help you?”, at least:
– Within 3 days of purchase
– If the customer seems to be stalling or lagging in course progress
– At the end of each module within the program (course)
– After completion of the program (course).
C) For PROGRAMS that include online ZOOM CALL PACKAGES we will send emails as per B) above, yet in addition, we will also:
– Have an initial free 20 minute DISCOVERY CALL, preferably prior to purchase, to ensure fit for purpose and understanding of LIFE AMBITIONS service delivery
– With client’s prior permission, record each call and provide that recording to the customer within 48 hours, targeting within 24 hours
– Always use active-listening techniques, relevant information and open or direct or reflective questions to guide our client into deriving their own, yet practical and effective, decisions
– Direct our client to more specialised services when necessary, for example, complicated grief, financial planning and the like, when beyond our expertise or legal limits
D) To respond to all customer emails within 48 hours.
